Essentially what I understand bonded to means is that they use two pairs of copper lines back to the nearest wire center instead of one line. Here are the specs on the WIFI upgrades alone... – 3x3 802.11n 2.4 GHz Three-stream Spatial Multiplexing up to 600 Mbps PHY Rate with 256 QAM, – 4x4 802.11ac 5GHz Four-stream Spatial Multiplexing up to 1.7 Gbps PHY Rate in 80 MHz, – Wi-Fi Multimedia (WMM), WMM Power Save (WMM-PS). A fast ping means a more responsive connection, ideal for video gaming. These communities were first connected to high-speed Internet and mobile phone service in November 2019. For internet 500 Mbps or higher speed plans, follow these steps to test your internet speed. modem, router, etc. Just fibre internet. Fast PureFibre Internet 150/150 $ 90. per month. I have been using Telus 15 internet and Optik for number of years with no issues. Finally resolved this issue. This result was with Microsoft Edge, but I recall Chrome is good too. I caught an installer in the hallway while he was bringing the lines into individual units and got him to run a line into my unit. Regular price of unlimited data $20/mo. Your best options may be to hardwire as many devices as you can, or, if all your devices will continue to connect wirelessly, to downgrade your service to 50 Mbps, and save the few dollars per month. The average bundle offer for Internet service is mostly placed at $50 per month. Unfortunately, while it is frustrating, If your wired speeds are at 100, Telus is doing its job (I know, socking) Its impossible for them, or anyone to guarantee speed over wireless. Final eligibility for service will be determined by a TELUS representative. This same router was giving me almost full 250Mbps on old Shaw plan on both my phone and laptop so I know that the hardware is capable of 100Mbps.". Shaw 300 would be 175-275 down, 30-50 … No kidding! While wired connections give advertised speeds near 100, when connecting to any kind of access point or router, speeds seem capped at 50. There are WAY too many factors to consider when talking about wireless speeds. To reach to your budget level, you can choose to negotiate your monthly Internet bill, opt to reduce your Internet speed, explore other options and compare services and prices, consider going for TV bundle offers, or buy your own equipment e.g. TELUS Smart Hub. It utilizes the TELUS LTE Network to provide fixed high speed internet access to rural households and small businesses! This is true for both 5ghz and 2.4 ghz, AC or N, close or far, with different devices, and so on. "When testing speeds with bonded lines in Speedtest you have to use a bonded server-Hy-Tek Computers in Edmonton, Rocky Mountain House perhaps Burnaby.". This thread's discussion is locked. For customers who go over their monthly data allowance, TELUS will charge an additional $5 for the first 50 gigabytes (GB) of data, and $10 for each additional 50 GB. About Telus Internet Plans. Power-line adapters could be the way to go if you can't hard wire. They claim that the tech should be able to solve the problem but after reading these posts, I am somewhat skeptical. A ping response under 50ms is considered acceptable, The speed of the website from which you're downloading information, The number of people trying to download the same information as you from the same website, The number of applications or programmes you are running on your computer, The age and condition of wiring inside your home or apartment, The distance between the TELUS high speed gateway and your device, Whether you’re connected to your gateway directly or wirelessly, If you ran a wireless test and the results don't meet your plan's minimum speed, reboot your TELUS wireless gateway and try again while connected to an ethernet cable, If you are already wired in and your speeds still seem slow on the test compared to your plan, reboot your gateway and try the test again, If you experience poor speeds only while wirelessly connected or while using your smartphone or tablet, your wireless signal may be degraded. ... - Modem will randomly limit your download speed to 50mbps until you disconnect and reconnect the network cable. Discount applied after your order is processed. The only thing I changed was to the new modem and from 150 to 300. But at the very least I was told I would get compensation otherwise. Literally everything plays a role, form your homes building materials, to the placement of your microwave. High Speed promotional price will be $75 for 24 months, with regular price $110 on month 25. Experiencing slow speeds (Wi-Fi connection), Other factors impacting your Wi-Fi internet speed. Telus offered me their Internet 15 package (150 GB usage for $30 a month), which was pretty much the same usage allowance I was getting with Shaw. So if you do any cloud based things, streaming, gaming essentially anything where your putting information back on the internet Shaw sucks. TELUS is a reputable Internet provider working mainly in the provinces of BC, Alberta and Quebec. One of the strongest internet service providers operating in Western Canada, TELUS offers some of the fastest gigabit internet speeds in the region today, along with attractive add-ons and value-added services to let you maximize your service. Consider the following if your test results aren't as expected: Streaming video sites and services allow you to change the quality of the stream. Recently a client of mine had a bonded connection where he would get his 100 mb/s after a fresh modem restart but then then over time they would crawl down to unusable speeds of like 1-2 mb/s and a restart would be required. Eligible customers will receive up to $1260 in savings over the two year term. However, I did test my nearly 10 year old HP Laptop, and got nearly 57 Mbps and a 6 ms ping. You area might be heavily congested with wireless signal or have lot of interface. Many factors influence the actual Internet speed you experience at any given time, including: If you want to know if your TELUS connection speed is within acceptable limits please use our speed test tool. These actionec routers are crap and seem to be very susceptible to RF interference from powerline adapters. So far I have tried everything and have yet to get it to work successfully. I was one of the customers that posted in http://forum.telus.com/t5/Internet-TV-Home-Phone/A-lot-slower-WIFI-on-Telus-100-using-the-new-2200h-... That thread itself really helps to see that the issue is specific to bonded DSL users with the 2200H. Funny how everyone has a different experience. TELUS Internet - Monthly Packages. 4-6 devices. Download speed is how quickly information is transmitted from the Internet to your computer. The speed will be less but, If the speeds ARE EQUAL on wifi and wired after this test, you can further pursue the DSL theory,  but if they are proportionally different ( for example 50 wired and 25 wireless) , then something else is going on. I have a bonded T2200H modem, but pay for 50 Mbps service, plus Optik TV, which is capable of 4 HD channels at the same time. Your Ethernet connected devices will achieve the higher speed, but your Wi-Fi draws from one side of the bonded pair. I signed up for fibre 150 that day, no TV, no Telus phone. TELUS Smart Hub is an easy, out-of-the-box home Wi-Fi solution that you can install in mere minutes. The ZTE MF288 Smart Hub provides Internet access for up to 20 Wi-Fi devices – such as smartphones, laptops and tablets simultaneously plus four wired connections via Ethernet without sacrificing speed. At this point, the upgrade from internet 50 to 100 has only practically given me a 10mbps boost on my upload speeds. We are also introducing unlimited data add-ons for $15 a month for customers with TELUS TV, $30 a month for other Internet … Also as I mentioned in the post at the bottom even the Telus technicians were aware of this issue, stating "it (the wifi) usually only does half on the bonded, and i don't know why". [Telus Internet] Receiving enormous slowdowns (10mins+) in internet speed throughout the day We had internet 50 setup in our house about a little over a month ago upgrading from 25Mb/s, and after a few days after the installation from the technician. This would suggest there is no hard cap at 50 Mbps. Plus, your prices are guaranteed over the course of your ValuePlan.♢ Advanced WiFi Modem, , August 24, 2020. I have read far and wide through these forums and a few other forums, and it seems that my problems mirror those of a few other users. Your landline, if included in your package is on one of the pairs as well. Use the tool below to test the internet speed to your device. applies thereafter. 150 Mbps. Well.. it looks like they are going the latter route, which is a nice surprise. These are the adapters I use. Do you want to research connection speed for Telus International?TestMy.net's Download Speed Test and Upload Speed Test log connection information to allow users to research real world Internet speed test results. If you have, and you still get 50, then it is pretty unlikely that the bonded connection is at fault because the access point is just another wired device on the network. you only get 50" . After six months, the price would move up to $50 a month, which was still cheaper than the $55 I currently had to pay at Shaw. I bolded out that last paragraph in hope that it will be useful to anyone pointing level1 tech support  to this post to confirm their issues as described in this thread would likely be resolved with a T3200M !! " Internet speed " refers to how quickly information can be transmitted back and forth from the Internet to your computer. If you have a T3200 advanced modem or TELUS Wi-Fi Hub download the TELUS My Wi-Fi app to test your internet speed to your modem. Any ideas? As you can see by the name the network card is only wireless N, but I digress. This was due to Attenuation (signal degradation) in one of the lines. TestMy.net's speed test database stores information on millions of Internet connections. Upload speed is the rate that data travels from a device in your home to the Internet. I am sure that I speak for several people when I say that this problem is quite frustrating considering that all devices in my household run wirelessly, because it doesn't appear like there is any kind of software tweak I can do to solve this. See results below. 20 to 50 Mbps download speed – download a half hour TV show in just 3 minutes Telus Internet 50 speed issue and dedicated line for Telus Optik. If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. you are are providing WiFi? Its not like it says "oh? Also make sure the adapters are plugged in directly to the wall as power strips with surge protectors cause problems. See, Ensure you have the latest version of your selected browser and that your browser is configured properly, To view 1080p video, you should have a download speed of 8 Mbps, To view 720p video, you should have a download speed of 5 Mbps, To view 480p video, you should have a download speed of 2.5 Mbps, To view 360p video, you should have a download speed of 1 Mbps, To view 4K video, you should have a download speed of 12 Mbps, To view Super HD video, you should have a download speed of 7 Mbps, To view HD video, you should have a download speed of 5 Mbps, To view DVD video, you should have a download speed of 3 Mbps, To view Basic video, you should have a download speed of 1.5 Mbps. Any help you can offer on the matter would be greatly appreciated. Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood. You may find a small decrease to 720P or 480P still looks very similar in your browser, but will load much faster. I do not claim to be an DSL expert, but that statement does not fit with what I know about bonded service. " Internet speed" refers to how quickly information can be transmitted back and forth from the Internet to your computer. How the modem itself would have any effect on an access point (heck any access point we tried!) This tool can average connection speed for any Internet provider, country or city in the world. that far down the line (on a separate L3 switch behind the pfsense router) is/was beyond me but apparently the updated hardware has resolved it. Optik TV and Pik TV requires High Speed Internet 15 of higher and High Speed Internet access speeds may vary depending on usage within the home network. 2 year term. There is a reason Actiontec stopped (gave up perhaps) working on the T2200's and released this updated hardware instead. It lets you know how your computer is performing and lets us know how to improve your internet experience. Edit: and it's considerably faster, 125-150mbps up and down with speedtest. upload speed. You’ll have the choice of month-to-month or two-year plans, and you can also bundle your Internet with TELUS Optik TV or TELUS Pik TV to get additional discounts. To help us improve this website, we'd love to hear your feedback. @Rockwolf If you could give some more detail as to how you have your network setup and what you are trying to accomplish, I may be able to help. Internet access speeds for other service may vary depending on usage, network congestion and location. It offers high-speed Internet with plans starting at $90 per month. Have you tried testing on third party access points other than the build in one on the modem? I recall reading somewhere that this problem might be inherently linked to the way the bonded DSL is setup, and that is beyond my scope of troubleshooting. streaming or gaming. 150 Mbps. Learn more by selecting an option below: TELUS Purefibre. "While wired connections give advertised speeds near 100, when connecting to any kind of access point or router, speeds seem capped at 50" - I would speculate that the speed bottleneck is related to the routing performance of the actiontec router. The company is based in Vancouver, British Columbia, in Metro Vancouver; it was originally based in Edmonton, Alberta, before … It does not matter what they use for service as long as it is capable of the speed they are trying to test to. Telus Internet 50 Telus Internet 50 Heavy usage – Often download and stream video, including Optik TV Apps like Netflix. I have gotten different results in the past with different browsers. Whether you have 25 or 50 there is overhead built into the connections to deal with Optik TV. When testing speeds with bonded lines in Speedtest you have to use a bonded server-Hy-Tek Computers in Edmonton, Rocky Mountain House perhaps Burnaby.". At the wire center end they have to split the data into the two lines, and at your house, bond the data back together again. Find faster plans so you can browse, stream and watch more online. Neighbours with the most likes in the past month. There is no requirement to test on bonded servers elsewhere on the system. Download speed is how quickly information is transmitted from the Internet to your computer. im currently with shaw high speed 20 , basic phone and basic cable paying about $ 110 after tax i want to get rid of cable tv and phone and only getting internet. Our data shows that, on average, our customers use 15 to 20 times more downstream data … TELUS High Speed Internet Stay connected with the fastest and most reliable high speed internet. There have been a few comments here previously describing what you have discovered. If you want, you can unplug one of the DSL lines going to the modem and see if you get the same speeds over wireless and wired. The thing here to note is that this wireless signal is not from the T3200M itself, it's from the WEB6000Q access point on my network behind my bridged mode pfsense router. over 2 years. Packages including Optik TV Essentials and TELUS Internet 50 with unlimited home internet start at $130 per month. 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